The Reverse Psychology of Billing
Submitted by John Sciacca on Wed, 08/25/2010 - 9:47am
Reposted with the permission of Residential Systems
These are the people that expect you to just be sitting by the phone waiting for them to call when any need or whim arises. In fact, since you have a smart phone – you do have a smart phone don’t you? – they expect you to essentially be near 24-hour standby ready-alert status, like an old SAC Bomber, just turning big lazy circles right outside Russian airspace.
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My experience is that most
by Rich Riehl - 08/26/2010 - 2:30pm
My experience is that most multimillionaire clients are very good clients who will treat you very well. There are always a few who will manipulate and intimidate - as their style in both business and personal relationships. They are the ones who will order a $100,000+ installation and then withhold payment until you sue them. They play these games and don't mind at all, they may even enjoy it. The bigger the job, the more you are 'on the hook'. Always charge a premium for this type of customer. They will eat up your time and energy. Project Management fees and charges for all the time you spend for them behind the scenes are essential to charge them for. Don't be shy, if you work with this level of customer, don't undercharge them. They have the money. Undercharging puts stress on you and in the end does not serve you or the client well. Times are tight, but don't undercharge.